Refund policy

 

We pride ourselves on delivering high-quality, custom designs tailored to meet your specific needs. Due to the nature of our products and services, all sales are final. We do not offer refunds once work on a design project has begun.

Order Changes Before Design Begins

If you wish to make changes to your order before the design process starts, we may offer store credit for the balance of your order. This store credit will be valid for up to one year from the date of issue, allowing you to apply it to future purchases. Please note that rush fees are excluded from the store credit and are non-refundable.

Design Revisions

We offer up to two design revisions to ensure that your design meets your expectations. Additional revisions beyond this may be subject to a fee. Once a design has been finalized and approved, no further changes can be made, and we will proceed with the production and/or delivery of your order.

Order Cancellation

Once the design process begins, cancellations are not accepted. If you need to cancel your order before the design process starts, please contact us as soon as possible, and we will consider issuing store credit, as outlined above.

Defective or Incorrect Orders

If you receive a product that is defective or does not match the approved design, please contact us within 7 days of receiving your order. We will work with you to resolve the issue by offering a reprint, exchange, or store credit, depending on the situation.

We appreciate your understanding of our policies, and we are committed to providing you with the best possible service. If you have any questions about this policy or need assistance, please don’t hesitate to reach out.