All order-related communication will be handled via email during the following hours::

Monday - Friday: 10:00 AM - 7:00 PM
Saturday - Sunday & Holidays: Closed

Please note that all communication will be conducted via email. To help us assist you efficiently, kindly include your order number in the subject line. We do not provide theme recommendations or detailed design consultations prior to order placement. For urgent inquiries, please reach out during business hours to ensure a timely response. Thank you for your understanding and cooperation!

We want to ensure that every design reflects your vision perfectly. Our design proof and approval process is simple, transparent, and built to guarantee your satisfaction:

Initial Design Proof: After receiving your order and project details, we will create an initial design based on your specifications. This proof will be sent to you via email for review.

Review and Feedback: You will have the opportunity to review the design and provide feedback / request changes. You may request adjustments such as color changes, layout modifications, or content edits. We offer up to two revisions to make sure your design is just right.

Revisions: After receiving your feedback, we will make the necessary revisions and send the updated proof. If additional revisions are needed, we will work with you to ensure you’re satisfied. Please note that additional revisions beyond the included two may be subject to an additional fee.

Final Approval: Once you're happy with the design, we will send a final proof for your approval. Please review carefully, as this is your opportunity to confirm everything is correct before proceeding to production.

Approval Confirmation: Upon your final approval, we will proceed with printing and/or e-delivery of your order. No changes can be made once the design is approved, and any requests for alterations after approval may incur additional charges.

If you have any questions or concerns throughout the process, please don’t hesitate to reach out. We are here to ensure your complete satisfaction with your design!

We pride ourselves on delivering high-quality, custom designs tailored to meet your specific needs. Due to the nature of our products and services, all sales are final. We do not offer refunds once work on a design project has begun.

Order Changes Before Design Begins

If you wish to make changes to your order before the design process starts, we may offer store credit for the balance of your order. This store credit will be valid for up to one year from the date of issue, allowing you to apply it to future purchases. Please note that rush fees are excluded from the store credit and are non-refundable.

Design Revisions

We offer up to two design revisions to ensure that your design meets your expectations. Additional revisions beyond this may be subject to a fee. Once a design has been finalized and approved, no further changes can be made, and we will proceed with the production and/or delivery of your order.

Order Cancellation

Once the design process begins, cancellations are not accepted. If you need to cancel your order before the design process starts, please contact us as soon as possible, and we will consider issuing store credit, as outlined above.

Defective or Incorrect Orders

If you receive a product that is defective or does not match the approved design, please contact us within 7 days of receiving your order. We will work with you to resolve the issue by offering a reprint, exchange, or store credit, depending on the situation.

We appreciate your understanding of our policies, and we are committed to providing you with the best possible service. If you have any questions about this policy or need assistance, please don’t hesitate to reach out.

We strive to ensure that your order is delivered in a timely and secure manner. Please read our shipping policy carefully to understand the process and timelines involved.

Shipping Timeframes

Shipping times for physical products may vary depending on the type of item ordered and the delivery location. After you approve the final design proof, production and shipping times will be determined by our printing partner.

• Standard Shipping: Delivery typically takes 5-7 business days from the date of production completion.
• Rush Shipping: For urgent orders, we offer expedited production and shipping. Rush orders may incur an additional fee, and delivery will take 2-4 business days from production completion.

Please note, shipping times may be affected by factors beyond our control, such as holidays, weather conditions, or delays with our shipping partners.

Shipping Costs

Shipping fees are calculated at checkout based on the size, weight, and destination of your order. For digital products, no shipping is required, as they are delivered electronically via email or a download link.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your order through the shipping carrier’s website.

Address Accuracy

Please ensure that your shipping address is entered accurately at checkout. DigitalMEC is not responsible for any delays or issues resulting from incorrect shipping information provided by the customer.

Missing or Damaged Items

If your order is lost or damaged during shipping, please contact us within 7 days of receiving the shipment. We will work with you and our shipping partners to resolve the issue, including issuing a reprint or providing store credit where applicable.

Returns and Exchanges

Due to the custom nature of our products, we do not accept returns or exchanges on items once the design has been approved. However, if your item arrives damaged or incorrect, please contact us, and we will take appropriate action.

We are committed to ensuring your satisfaction and timely delivery of your custom design. If you have any questions or concerns regarding shipping, feel free to contact us at any time.

We provide custom-designed digital files for our clients, ensuring flexibility and ease of use for your event needs. Please review our digital file policy for important details about how your files will be delivered and what is expected when using them.

Digital File Delivery

Once your design is approved and finalized, digital files will be delivered via email or a secure download link. You will receive the high-resolution files needed for printing and use. Please note download links will expire after 14 days!

File Formats

Digital files are provided in standard formats suitable for most printers and uses, such as:

• PDF (high-quality, print-ready format)
• JPEG or PNG (for web or digital display purposes) Other file types may be provided based on your specific needs (e.g., vector files, AI, or EPS for logos).

No Physical Product

Please note that no physical product will be shipped. All products are delivered in digital format only. You are responsible for printing or using the design files as required for your event or personal use.

Printing Rights

You have the right to print the digital design files as many times as needed for personal use only. These files are intended for your own use and cannot be resold, shared, or altered in any way without express permission from DigitalMEC. The designs are also not to be used to create derivative works for new designs.

File Storage and Backup

We recommend that you save and back up your digital files upon receipt. DigitalMEC is not responsible for any loss of files after delivery. If you lose or need the files resent, a small fee may apply for re-delivery.

Color Variations

Colors may appear differently on your monitor than they do when printed, depending on various factors such as your printer settings or the type of paper used. We recommend printing a test sample before proceeding with a large print run.

No Modifications or Resizing

You are not permitted to alter, resize, or modify the design files in any way unless otherwise agreed upon in advance. If modifications are needed, please contact us for custom revisions.

No Resale or Redistribution

The digital files provided are for personal use only. Resale, redistribution, or any commercial use of the files is strictly prohibited. Any unauthorized use of these files may result in legal action.

We want to ensure that you enjoy your custom designs for years to come. If you have any questions or concerns regarding your digital files, feel free to reach out to us.